After-Sales Policy

1. Objective : To establish guidelines for providing service to our customers regarding requests for return handling, application of guarantees, and handling of complaints and/or claims.

2. Scope: Applies to all clients of GRUPO VICTORIA Y ASOCIADOS SAS and its brands

3. General considerations 

To ensure that our products meet their specifications and functionality, we certify that all our garments have undergone internal inspection and quality control procedures defined by the quality policy of GRUPO VICTORIA Y ASOCIADOS SAS.

Please note the following conditions when submitting your application:

3.1 Inspect the garments thoroughly before signing for receipt of the shipment.

3.2 Do not accept damaged, damaged, or opened packages. If you do accept them, please note the changes on the carrier's waybill.

3.3 Report any eventuality or incident associated with the delivery within a maximum period of five (5) business days. Failure to comply with this deadline will result in claims being considered untimely.

3.4 Present the sales invoice where the item(s) subject to the request are located.

4. Reasons for return

The following cases are considered grounds for return:

4.1 Broken or ripped seams.

4.2 Stained clothes.

4.3 Broken or damaged supplies such as zippers, snaps, rubber, among others.

· Remember that submitting the application does not automatically grant the guarantee; GRUPO VICTORIA Y ASOCIADOS SAS is committed to conducting an assessment to identify the causes.

· The warranty will be valid as long as the product has not been modified and/or altered in any way by persons not authorized by GRUPO VICTORIA Y ASOCIADOS SAS.

5. Causes of changes

The following cases are considered causes of changes

5.1 Garments that do not correspond to the requested size or gender

5.2 Items that, despite being the requested size, are too large or too small for the customer's needs. We recommend checking the measurement chart for each item before placing the order. Only one size exchange is accepted.

5.3 The color is not what the client wanted according to the colors offered.

6. Requests for missing merchandise in purchase order

Applications apply when :

· Incomplete order receipt, meaning the items requested and listed on the invoice were not received.

· Receipt of an incorrect order or an unrequested item, meaning the items ordered and listed on the invoice do not correspond to those received.

7. Methods for filing your applications

Telephone communication Monday through Friday from 8 am to 5 pm (+57) 311-862-8284 or email info@toucanchef.com